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SHIPPING POLICY

We offer worldwide shipping where service is available through our distribution partners.

Australia & New Zealand Orders: 
Most deliveries within Australia & New Zealand should arrive within 7 days after your shipping confirmation email is received.

Worldwide Orders: 
Deliveries outside of Australia & New Zealand may take anywhere from 7 to 30 days to arrive, depending on the destination country. These times may be delayed by a number of factors, including delays in customs processing within your destination country. If your tracking number shows your package has been delivered, but you have not yet received it, please call your local post office for more information. If there is an issue with the listed address on your package, they may need to get in touch with you before delivery can be completed.

Preorders & back-orders: 
We aim to provide accurate shipping & delivery estimates for preorder and back-order products but may be limited by production delays, shipping delays, and other factors outside of our control. For more information on preorders and back-orders please contact us at bejay.smith@huio.io.

Customs & duty fees:
Customers are responsible for any customs and duty fees, which may be assessed to your order once it arrives in your destination country. 

We do not include coverage for any customs or duty fees in quoted shipping costs, or at any point in our checkout or billing process.

If you have any questions related to customs, duty, and import charges, please contact your local customs office prior to ordering.